Please read these terms carefully before making a booking with us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

We are Professional Flight Solutions Ltd a company registered in England and Wales. Our company registration number is 11350524 and our registered office is Trinity Chambers, 8 Suez Street, Warrington, WA1 1EG.
You can contact us anytime by emailing bookings@pfs-aero.co.uk or by calling us during our opening hours on +44(0) 333 016 4404.
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order. We reserve the right to send marketing and promotional communications to the email address provided during the order process unless you contact us on the above email and ask to be unsubscribed.

1 – Placing your order:

You can place your order on our website, and as part of the process we will let you know what is included in your Meet & Assist service and the price.

If the booking is placed less than 72 hours prior to your flight departure time we may not be able to accept your order. We will do out best to facilitate all bookings where possible. We will inform you if this is the case and refund you any payment you have made for the service if we are unable to fulfil your reservation.

Our acceptance of your order will take place when we release our email confirmation to you, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this by email and you will not be charged any services. This might be because of unexpected limits on our resources which we could not reasonably plan for, we have identified an error in the price or description of the service or we are unable to provide the services on the date you have specified due to constraints beyond our control with the airports we operate at.

2 – Our Meet & Assist Products

The details of what is available as part of our Meet & Assist service are outlined at the time of booking and on our website in advance.
As you will see, some of the services are subject to availability and we cannot guarantee that we will be able to provide these services to you. We will wherever possible let you know which services are not available in advance of your arrival at the airport. The provision of services may be subject to airline or airport approval, and in some instances will not be available. You are not entitled to a refund if a service flagged as ‘subject to availability’ is not available.

Our product is available to passengers of all ages, however passengers under the age of 18 must be accompanied by a parent/guardian over 18 years of age. A child is classed as aged 2 and over. Any child booked as part of the service will be subject to the full price of the service. Infants under the age of 2 years old will not be subject to a charge. Age is determined by the stated date of birth on an individuals passport and this could be asked for as proof of age by a member of our airport team. Failure to provide this may result in cancellation of the service to ensure all individuals are safeguarded. 

Where your Meet & Assist service contains the following services please click below for the relevant terms and conditions which will apply to those services:

• Fastrack Security

• Porter Services

3 – Our rights to make changes:

We may change the services to reflect changes in relevant laws and regulatory requirements, for example if there is a change in security requirements at the airport. We may not be able to communicate this to you prior to your service commencing. Any changes to service’s out of our control will not be subject to any part or full refund.

4 – Providing the Meet & Assist Service:

We are not responsible for delays. If our supply of the services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effects of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received, so as long it is within the cancellation period.

5 – Your right to cancel:

You can cancel the contract by giving no less than 48 hours’ notice prior to your scheduled departure or arrival time by emailing us at bookings@pfs-aero.co.uk or calling us on +44 (0) 333 016 4404. You will receive written confirmation of the cancellation to the e-mail address stipulated. Any cancellations outside of this 48 hours’ notice period will result in a full refund within 14 days via the original payment method. Cancellation notice given within 48 hours of your scheduled departure or arrival time, will not be permitted to a refund and the full charge rate will still apply.

6 – Our right to end the contract:

We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

• you do not make any payment to us when it is due; or

• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

We reserve the right if prevented from supplying the services for any reason to cancel the contract and provide a full refund. We will attempt to provide as much notice as is possible.

7 – Price and payment:

The price of the Meet & Assist service will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Meet & Assist service advised to you is correct. However, please see below for what happens if we discover an error in the price of the service you order.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

We will take payment when you place your order, we accept payment from all major debit and credit cards. We will also accept payment via Bank Transfer if the booking is made via Telephone.

8 – Our responsibility for loss or damage suffered by you:

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.

We are also not responsible for the loss of or damage to your property during your time at the airport, and we are not responsible for supervising or monitoring your property while you are at the airport, unless otherwise agreed in writing beforehand.

If you use the services on a re-sale purpose such as an independent seller of our services, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The same terms and conditions apply in regards to refunds of service.

We are not responsible for ensuring you get to your flight, any delays to your flight or for any other part of travel plans. You remain responsible for ensuring you are at the airport and at your gate to board your flight on time.

Where the personal shopping service is offered as part of the Meet & Assist service, we are not responsible for any purchases you make as part of the service, and we accept no responsibility for those products during or after the personal shopping service. This will remain a contract between yourselves and the retailer. 

9 – How we may use your personal information:

We will use your personal information in accordance with our Privacy Policy.

10 – Other Important Terms:

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You cannot transfer these services to anyone else and the person named at the time of the booking must be present.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings:

These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.