Position Title: Meet and Assist Agent
Location: Manchester Airport
Employment Type: Part Time/Full Time

Salary: £12.10 P/H

About the Role:
As a Meet and Assist Agent, you will play a vital role in ensuring a seamless and stress-free airport experience for travellers. Acting as a personal guide through the airport, you will provide exceptional customer service, assist with navigation through key areas such as check-in, security, and immigration, and offer personalised support to passengers of all backgrounds, including VIPs, families, and those requiring extra assistance.

Key Responsibilities:

• Meet passengers at designated meeting points and provide a warm, professional welcome.

  • Assist travellers with check-in procedures, baggage drop, and security clearance.

  • Guide passengers through immigration, customs, and boarding gates, ensuring a smooth journey through the airport.

  • Provide assistance with special requests, including wheelchair services, family or child-related needs, or language support.

  • Coordinate with airport staff, airline representatives, and other service providers to resolve any issues and maintain a high standard of service.

  • Maintain up-to-date knowledge of airport layouts, procedures, and policies to provide accurate guidance and information to passengers.

  • Deliver exemplary customer service, addressing any questions, concerns, or issues with professionalism and efficiency.

  Requirements:

  • Excellent communication and interpersonal skills with a customer-focused approach.

  • Previous experience in customer service, hospitality, or the aviation industry is an advantage.

  • Strong organizational and problem-solving skills, with the ability to remain calm under pressure.

  • Fluency in English; additional languages are a strong advantage.

  • Ability to work flexible hours, including evenings, weekends, and holidays.

  • Professional appearance and demeanour.

  • Knowledge of airport procedures and operations is preferred but not required.

  Why Join Us?

  • Be part of a dynamic team providing world-class service in an exciting, fast-paced environment.

  • Opportunities for career growth and development.

  • Competitive compensation and benefits package.

  • Work in a role that makes travel easier and more enjoyable for people around the world.

  If you’re passionate about delivering exceptional service and thrive in a dynamic environment, we would love to hear from you! Apply today to join our team as a Meet and Assist Agent.

  Application Deadline: Ongoing
  To Apply: Please submit your resume and a brief cover letter to recruitment@pfs-aero.co.uk.

THIS POSITION WILL BE STARTING IN MAY 2025

Position Title: Airline Operations Assistant
Location: Manchester Airport
Employment Type: Full Time

Salary: £12.10 P/H

About the Role:
As an Airline Operations Assistant, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of airline services at the airport on behalf of our client. Acting as a liaison between the airline and airport teams, you will provide supervision and oversight to ensure compliance with airline standards, operational procedures, and customer service expectations. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic airport environment.

Key Responsibilities:

• Oversee and supervise ground handling activities, including passenger check-in, boarding, baggage handling, and aircraft turnaround operations.

• Act as the primary on-site point of contact for airline representatives, airport staff, and third-party service providers.

• Ensure all airline operations comply with established procedures, safety regulations, and service level agreements (SLAs).

• Monitor and manage flight schedules, delays, and irregular operations, communicating updates to all relevant stakeholders.

• Conduct pre- and post-flight inspections to verify service quality and compliance with airline standards.

• Resolve operational issues promptly, including passenger or baggage irregularities, and escalate to management as necessary.

• Prepare and submit detailed reports on flight operations, incidents, and performance metrics.

• Coordinate with airport security, customs, and immigration authorities to ensure smooth passenger processing and regulatory compliance.

• Provide guidance and support to ground staff to maintain a high standard of service delivery.

• Identify areas for process improvement and suggest solutions to enhance operational efficiency and customer satisfaction.

Requirements:

• Previous experience in airline or airport operations is highly desirable.

• Strong understanding of airline and airport operational procedures, including safety and regulatory requirements.

• Excellent problem-solving and decision-making skills, with the ability to work effectively under pressure.

• Strong communication and interpersonal skills, with the ability to collaborate with diverse teams.

• Proficiency in using operational and reporting tools, such as airline systems and Microsoft Office applications.

• Flexibility to work shifts, including weekends, evenings, and holidays, to meet operational needs.

• Attention to detail and a commitment to maintaining high standards of safety and service.

• Fluency in English; additional languages are a plus.

Why Join Us?

• Be part of an exciting and fast-paced industry, where no two days are the same.

• Opportunity to work with a leading airline and gain valuable experience in operations management.

• Career growth and development opportunities.

• Competitive compensation and benefits package.

If you are passionate about the aviation industry and thrive in a dynamic, customer-focused environment, we invite you to apply for the role of Airline Operations Assistant.

Application Deadline: 31st March 2025
To Apply: Submit your resume and a cover letter to recruitment@pfs-aero.co.uk.

Recruitment for this position will commence in April 2025. Please check back for regular updates. We will not be accepting any applications prior to this position opening.

Salary: Circa £29,000 per annum.

THIS POSITION WILL BE STARTING IN MAY 2025

Position Title: Airline Operations Assistant x2
Location: Edinburgh Airport
Employment Type: Full Time

Salary: £12.10 P/H

About the Role:
As an Airline Operations Assistant, you will play a crucial role in ensuring the smooth and efficient day-to-day operations of airline services at the airport on behalf of our client. Acting as a liaison between the airline and airport teams, you will provide supervision and oversight to ensure compliance with airline standards, operational procedures, and customer service expectations. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic airport environment.

Key Responsibilities:

• Oversee and supervise ground handling activities, including passenger check-in, boarding, baggage handling, and aircraft turnaround operations.

• Act as the primary on-site point of contact for airline representatives, airport staff, and third-party service providers.

• Ensure all airline operations comply with established procedures, safety regulations, and service level agreements (SLAs).

• Monitor and manage flight schedules, delays, and irregular operations, communicating updates to all relevant stakeholders.

• Conduct pre- and post-flight inspections to verify service quality and compliance with airline standards.

• Resolve operational issues promptly, including passenger or baggage irregularities, and escalate to management as necessary.

• Prepare and submit detailed reports on flight operations, incidents, and performance metrics.

• Coordinate with airport security, customs, and immigration authorities to ensure smooth passenger processing and regulatory compliance.

• Provide guidance and support to ground staff to maintain a high standard of service delivery.

• Identify areas for process improvement and suggest solutions to enhance operational efficiency and customer satisfaction.

Requirements:

• Previous experience in airline or airport operations is highly desirable.

• Strong understanding of airline and airport operational procedures, including safety and regulatory requirements.

• Excellent problem-solving and decision-making skills, with the ability to work effectively under pressure.

• Strong communication and interpersonal skills, with the ability to collaborate with diverse teams.

• Proficiency in using operational and reporting tools, such as airline systems and Microsoft Office applications.

• Flexibility to work shifts, including weekends, evenings, and holidays, to meet operational needs.

• Attention to detail and a commitment to maintaining high standards of safety and service.

• Fluency in English; additional languages are a plus.

Why Join Us?

• Be part of an exciting and fast-paced industry, where no two days are the same.

• Opportunity to work with a leading airline and gain valuable experience in operations management.

• Career growth and development opportunities.

• Competitive compensation and benefits package.

If you are passionate about the aviation industry and thrive in a dynamic, customer-focused environment, we invite you to apply for the role of Airline Operations Assistant.

Application Deadline: 31st March 2025
To Apply: Submit your resume and a cover letter to recruitment@pfs-aero.co.uk.