Privacy Policy

1. Who We Are

Professional Flight Solutions Ltd is a company registered in England and Wales (Company Number 11350524), registered office at Trinity Chambers, 8 Suez Street, Warrington, WA1 1EG.
Email: bookings@pfs-aero.co.uk  |  Tel: +44 (0) 333 016 4404

2. Information We Collect

We may collect and process the following types of personal data:

• Contact details: name, address, email address, telephone number
• Booking details: flight information, travel dates, passengers, special requests
• Payment details: billing address, payment method (we do not store full card details)
• Website usage: IP address, browser type, device information, pages visited, cookies (see below)
• Communications: emails, call records, correspondence

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings and payments
• To provide requested services and customer support
• To communicate with you about your booking and our services
• To send you important updates or (if you have not opted out) marketing/promotional communications
• To improve our website and services
• To comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers and partners (e.g. airport agents, chauffeurs, payment processors) necessary for fulfilling your booking
• Professional advisors (accountants, legal advisers, auditors)
• Authorities or regulators where required by law

We require all third parties to respect the security of your data and treat it in accordance with the law.

5. How We Store and Protect Your Data

We store your data securely using technical and organisational measures to protect it from loss, misuse, unauthorised access, or disclosure. Access to your data is limited to those employees, agents, contractors, and partners who have a business need to know.

6. How Long We Keep Your Data

We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your data (where applicable)
• Object to processing or request restriction of processing
• Request transfer of your data to another provider
• Withdraw your consent at any time (where processing is based on consent)

To exercise these rights, email us at bookings@pfs-aero.co.uk.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage. You can control cookies via your browser settings. For more information, see our Cookie Policy (if available).

9. Links to Other Websites

Our website may contain links to other websites. This privacy policy only applies to our website. We are not responsible for the privacy practices of other sites.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be posted on this page. Please check back regularly for updates.

11. How to Contact Us

If you have questions about this policy or your personal information, contact us:
Email: bookings@pfs-aero.co.uk
Tel: +44 (0) 333 016 4404
Or write to: Trinity Chambers, 8 Suez Street, Warrington, WA1 1EG.

12. Complaints

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has not been handled properly: www.ico.org.uk