Please read these terms carefully before making a booking with us. These terms tell you who we are, how we will provide services, how you and we may change or end the contract, what to do if there is a problem, and other important information.
Professional Flight Solutions Ltd is a company registered in England and Wales, company registration number 11350524. Registered office: Trinity Chambers, 8 Suez Street, Warrington, WA1 1EG.
Contact us: bookings@pfs-aero.co.uk or call +44(0) 333 016 4404 during opening hours.
If we have to contact you, we will do so by telephone or by writing to you at the email address you provided with your booking. We may send marketing communications unless you ask to be unsubscribed.
You can place your order on our website. We will confirm what is included in your Meet & Assist service and the price.
If your booking is placed less than 72 hours prior to your flight departure time, we may not be able to accept it, though we will do our best. If we cannot fulfil your reservation, you will be informed and any payment made will be refunded.
Our acceptance of your order occurs when we send an email confirmation to you. This forms a contract between you and us.
If we are unable to accept your order, you will not be charged. Reasons may include resource limits, errors in price or description, or constraints beyond our control at the airports.
Full details of what is available as part of our Meet & Assist service are provided at booking and on our website.
Some services are subject to availability. We cannot guarantee all services will be provided and will advise of unavailability where possible. Services may require airline or airport approval and may not be available; no refund is due if an unavailable service was flagged as "subject to availability".
Passengers under 18 must be accompanied by a parent/guardian over 18. A child is classed as age 2 and over and is charged at the full service rate. Infants under 2 are not charged. Proof of age may be requested.
Linked services: Where your Meet & Assist includes the following, see the relevant terms:
We may change the service to reflect changes in laws or regulatory requirements (e.g. security). Changes outside our control are not eligible for refund.
We are not responsible for delays outside our control. We will inform you as soon as possible if delays arise, but will not be liable for such delays. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for services paid but not received, if within the cancellation period.
You may cancel your booking by giving no less than 48 hours’ notice before your scheduled arrival/departure by emailing bookings@pfs-aero.co.uk or calling +44 (0) 333 016 4404. Cancellations outside 48 hours receive a full refund within 14 days to your original payment method. Cancellations within 48 hours are not refundable.
We may end the contract if you do not pay on time or provide required information. We may also cancel if unable to supply the service, with a full refund and as much notice as possible.
Prices are as shown at time of booking. We make every effort to ensure prices are correct but may contact you if there is an error. Payment is taken at the time of booking by card, or by bank transfer for telephone bookings.
We are liable for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, but not for unforeseeable loss or for loss/damage to property at the airport unless agreed in writing. We do not limit our liability where unlawful to do so (e.g. death, personal injury by negligence). We are not responsible for ensuring you reach your flight/gate on time, or for issues arising from re-sale of our services. Purchases made during personal shopping are between you and the retailer.
We will use your personal information in accordance with our Privacy Policy.
We may transfer our rights and obligations to another organisation and will notify you if this occurs. You cannot transfer the services to anyone else; the person named in the booking must be present. This contract is between you and us only. If a court finds part of this contract illegal, the rest remains in force. Delay in enforcement does not prevent later enforcement.
These terms are governed by English law. You can bring legal proceedings in England and Wales, or in Scotland/Northern Ireland if you live there.