Meet the Team

The PFS team is a group of experienced aviation professionals dedicated to exceptional client service. Get to know our leadership and your points of contact below.

Lewis Roberts

Managing Director

With 12 years’ experience in airline and executive aviation, Lewis specialises in flight supervision and VIP services. A proven leader, he is dedicated to premium hospitality and operational excellence. Lewis oversees service delivery and client experience, ensuring PFS sets the standard at every airport.

Callum Shelmerdine

Operations Director

With a strong background in airline ground operations and logistics, Callum oversees service delivery, staffing, and key airport relationships across the UK and internationally—ensuring clients receive exceptional support and seamless operations.

To be appointed

Customer Excellence Manager

Driving client satisfaction and VIP hospitality standards across all stations. This leadership role is currently available—see our careers page for details.

To be appointed

Operations Supervisor [EDI]

Oversees day-to-day flight supervision and supports airport teams to deliver seamless, high-quality service. Position currently available—see careers.

To be appointed

Operations Supervisor [LHR]

Oversees day-to-day flight supervision and supports airport teams to deliver seamless, high-quality service. Position coming soon.

Adrian Harrison

Operations Assistant [MAN]

Front-line expertise ensures smooth, efficient and memorable client journeys through Manchester.

Lee Mountain

Operations Assistant [MAN]

Supports clients and crew throughout every step of the journey—stress-free from arrival to departure.

To be appointed

Operations Assistant [EDI]

Join our Edinburgh operations team delivering premium meet-and-assist and flight supervision services. Role available—see careers.

To be appointed

Operations Assistant [EDI]

Join our Edinburgh operations team delivering premium meet-and-assist and flight supervision services. Role available—see careers.

Rebecca Collier

Bookings Co-ordinator

Manages booking requests and coordinates with clients and operations teams to deliver seamless arrangements.

To be appointed

Finance Assistant

Supports invoicing, payroll and financial records across the business. Role available—see careers.